Client Stories
They Came as AI Users. They Left as AI Builders.
From boardrooms to factory floors, finance desks to hospital wards, 1,000+ professionals across Asia have moved from simply using AI to building with it on the SHIFT.
The evidence, in motion
Watch beginners become builders
Every cohort walks in unsure and walks out capable. This isn’t a claim — it’s matched, measured proof. Press play on the change.
The wall of voices
Find the story that sounds like your team
Browse by programme or search by keyword — newest first, every industry represented.
Showing 116 stories
Practical use cases, with the focus on application over theory.
Aliyah
DGM
It made us realise that AI is an extension of our productivity. I really appreciated the hands-on and practical exercises — very useful.
Syahirah Hanapiah
Senior Executive · Legal
I really like Copilot and Napkin, since I had never used them before.
Mona
Finance Manager
The hands-on part which we do during the training, with immediate results on the exercise — very practical and useful.
Nurul Addlin Amalia
SENIOR EXECUTIVE
The programme helped me understand how to use AI effectively to improve my productivity and work quality.
Nurul Faziah Asrikin
Executive · Internal Audit & Governance
Making PowerPoint presentations so much faster and better.
Sabrina Kuan
Senior Sales Manager
Gaining new knowledge and an eye-opener on preparing presentation slides — finding new methods to perform work faster.
Norsuzaila Usak
Deputy Manager
This showed me how I will improve the process of our workflow, in my department and my daily tasks.
Faris Haikal Bin Basarudin
Business Process Improvement Analyst · Governance
I now know more clearly the prompt that should be used for a better result.
Nguyen Thi Thanh Hong
Manager · FNA & HR
Easy to understand how to use several AI websites such as Perplexity, Notebook LM and Gamma.
Muhammad Amirul Hasan
Executive
The use of other AI tools — I plan to use them for writing meeting minutes effectively.
Hanna Izzati Binti Harun
Executive · Corporate Affairs (COSEC)
It makes work faster, and I will share it with the team.
Joey Guyo
Location Director
I'm amazed by how quickly and easily something can be analysed, generated and produced within minutes, which normally took me much longer the traditional way.
Khairul Aswad
Deputy manager
So many possibilities and productivity gains you can apply once you strive to use AI.
Ahmad Irfan Ali Khalid
Executive · Internal Audit
The usefulness of AI to work, and how easy and fast it makes your day-to-day work.
Erlinda Isaac
Senior Executive · HR
Understanding that different AI platforms serve different purposes, and how that effectively reflects in the end result.
Naqiuddin Makhtar
Deputy Manager of Supplier Management
Discovering tools like Notebook LM and Napkin for our legal work.
Nafisah Mohd Noor
Assistant Executive · Corporate Affairs (Legal)
The agent bot — I plan to use it in data analytics.
Jayson
Assistant Manager
The flow of using multiple AI tools to complete tasks.
Mohamad Faez bin Mohd Fauzi
Executive
Improvement in data compilation and presentation preparation.
Yong Hai Huey
Service Manager
The dynamic report and presentation module was the most valuable.
Mohd Fakhrur Razi
Executive
Using Canva to create presentations, and collecting data from Copilot AI.
Pairin Pongsa
Application Engineer
I can save the attachment from email straight to SharePoint, and automatically get an update on the submission status.
Norsuzaila Usak
Deputy Manager
I learned how to make slides with AI assistance, and I can go through any document in the fastest way.
Florence Rebes
Admin Executive
I plan to use Power Automate to simplify repetitive daily tasks and improve work efficiency — approvals, reminders, notifications and report generation, reducing manual work and errors.
Tuan Muhd Fikri Tuan Kob
Deputy Manager
AI is not just a tool for saving time, but for improving the quality and consistency of my work.
Husmaida binti Ahmad Yudian
Admin Assistant cum Receptionist
How we can automate daily tasks, especially the repetitive ones — the automation and AI really help with the tedious work.
Nurul Addlin Amalia
SENIOR EXECUTIVE
I plan to analyse issues more systematically, make better decisions, and support my team more effectively.
Preeyatus Phookassamas
Executive · Sales & Service Support
Automation can exist from many angles — many of our daily repetitive tasks can be automated.
Mohd Safid bin Kamaruddin
MANAGER
Canva and Napkin — designing the presentation and the visual part.
Shoo Jia Wen
Finance Manager
AI prompt, AI agents, email sorting and auto-response.
Aliyah
DGM
Identify the repetitive tasks, ask ChatGPT to guide me in creating the flow, then create the flow in Power Automate.
Mohamad Faez bin Mohd Fauzi
Executive
This experience strengthened my understanding of AI concepts and practical implementation, so I can identify where AI can add value to business processes.
Nurul Addlin Amalia
SENIOR EXECUTIVE
Before this training my thinking was always about automation; after it, I found better tools to turn my automation ideas into unexpected results.
Mohd Safid bin Kamaruddin
MANAGER
We were able to address our pain point into one dashboard.
Norsuzaila Usak
Deputy Manager
Able to develop apps without coding, only by chatting with the bot.
Mohamad Faez bin Mohd Fauzi
Executive
I am able to create a website in a short time — I'm now familiar with Bolt.new and the PRD.
Amirul Izzat Kamaruzaman
EXECUTIVE PAYROLL
I'm now able to create my own apps, which is actually quite easy using AI.
Khairul Aswad
Deputy manager
As long as there is a token, nothing is impossible.
Tuan Muhd Fikri Tuan Kob
Deputy Manager
I'm expanding myself to the use of AI beyond ChatGPT and Copilot.
Izza Najaha
DM
The prompt to get an accurate outcome, and building a chatbot to automate some tedious work.
Siew Sau Yoong
Senior Executive
Very useful — it can help me automate my workflow, particularly routine emails requesting updates, or notifying the next committee meeting date and agenda deadline.
Nur Izzatie Azlan
Manager · Legal
Only today did I learn Copilot can do so many things — from prompting to creating a chatbot, presentations, Canva AI and Napkin AI, which we all need nowadays.
Mandy Tan
Manager, HR & Admin
I learned how to prompt correctly and effectively, and how to build a Copilot agent.
Kiat Hwa Gan
Senior Executive, HR Ops & Payroll
Building an agent for repetitive tasks, and generating PowerPoint slides in a short time with creative templates.
Liew Fu Hua
Staff Engineer · Software
The agent helps to address MBR questions without going through the report page by page, and gives you a summary via email.
Florence
Manager · PMM
Before this training I thought I knew 40% of how to leverage AI; after Day 1, I realised there are so many day-to-day tasks that can be enhanced with AI.
Muhamad Dinie Haiqal
Senior Executive, HR & Administration
Understanding how AI can help simplify our day-to-day tasks and plan our work effectively.
Shazarul Iskanda
Associate Manager
We can build some agents into our work to smooth out the daily operation process.
Edwina Low Su Yen
Accounts & Finance Manager
It's a bit difficult to understand the big picture at first, but when I tried it for my own use case, Copilot helped a lot.
Asyraf
Senior Executive · Stakeholders Interest
How to prompt correctly to get what we expect — I can prompt much better now that I know the CRE: context, role and expectation.
Razdey bin Ruslin
EXECUTIVE, HR & ADMIN
Using Copilot to create a workflow in Power Automate, and conducting proper error troubleshooting.
Shazarul Iskanda
Associate Manager
I can now fully utilise Microsoft 365, and I learned how to prompt.
Rossyafiqah binti Mohd Ali Hanafiah
SCM Executive
For Day 3 Copilot Studio, I definitely found this the most complicated — I wish we had more time for it.
Jonathan
Associate · Private Credit
I can combine Copilot with several AI tools like Napkin and Canva — and I can demonstrate it all myself.
Nurul Nazeyla binti Yusof
SPECIALIST, QUALITY SYSTEM
Learning the different tools that we can use in AI, and when to reach for each one.
Lean Yen Sze
Senior Manager, HR
Knowing how to communicate and make requests with the different AI tools.
Wong KC
DGM
Creating slides and Copilot agents within a few seconds — it makes our daily life easier.
Atikah Hasnan
Executive, Administration
Being able to use multiple different AI tools to assist with work matters.
Loke Jian Yoong
Senior Mechanical Engineer
The training is relevant to my job — it really eased how I use the correct prompts.
Grace Tseu
Specialist, HR & Admin
I learned a lot, and tried many new AI platforms I had never visited before.
Munlun
Executive
Napkin AI lets me create visuals in a very short time, and they are clear to understand.
Valerie Chee Cheng Yue
Assistant, HR
CRE, and getting better at prompting to get the correct answers.
Kyo Chen Zheng Qiao
Senior Manager
Being able to create diagrams and charts with Napkin — I find it very seamless to use.
Shri Dhurga
Executive, Human Resources
How to use the AI apps, and which to use for our daily work and tasks.
Lee Siang Ping
SCM Manager
New knowledge and skills to further leverage AI tools to produce quality work more efficiently.
Mohd Zazliman
Manager, HR & Administration
Most of the topics were new to me; I may apply AI to do some comparisons after this.
Azizah Suraya
Senior Electrical Engineer
Incorporating Copilot with Napkin and Canva to create a presentation.
Lynn Oh Bee Lin
Manager, HR & Administration
Generating reports, and comparing data based on a master source.
Nabilah binti Mohd Yusof
Senior Executive · Production & Materials Planner
Creating a comparison table for hiring using Microsoft Copilot.
Tey Tai Chun
Human Resources Manager
AI can help guide us to do our daily work.
Juliana anak Niur
Senior Admin Executive
This session gave me a better understanding and practical skills that I can apply in my daily work and personal life.
Fauziah binti Debet
Senior Executive, Administration
Understanding how to create an Agent to simplify my job.
Yap Lee Fah
Senior PA
From zero knowledge about Power Automate, now I have some knowledge and can create my own.
Atikah Hasnan
Executive, Administration
With automation I can set a reminder for myself and the related person — for example, a halal expiry date.
Nurul Nazeyla binti Yusof
SPECIALIST, QUALITY SYSTEM
I will use it for our training requisition, headcount requisition and confirmation reminders.
Lim Ai Chen
Head of HR
I gained valuable insights into writing effective prompts, and using automation for recruitment, reporting and policy tasks.
Tey Tai Chun
Human Resources Manager
A deeper understanding of how to identify repetitive processes and transform them into efficient automated workflows.
Wai Seong Thong
Senior Executive, HR
With AI I can manage my own tasks better — it's like an extra pair of hands that reminds and tracks for me.
Grace Tseu
Specialist, HR & Admin
Increased skills in prompting, and the best part — designing Power Automate workflows to automate routine tasks.
Mohd Zazliman
Manager, HR & Administration
After these three-day sessions, I feel like I have levelled up my skills in using AI tools to make our daily tasks more efficient.
Muhamad Dinie Haiqal
Senior Executive, HR & Administration
Writing a good prompt, and knowing how to use Power Automate for the many manual HR tasks that need monitoring.
Nor Faizah binti Abd Hamid
Senior Executive
I can prompt properly now, and it guides me to better solutions and answers.
Muhammad Daniel Aidil
HR Officer
The most valuable part was gaining a clearer understanding of the key skills covered in the training.
Ivy Yip
HR
Integrating Copilot with other AI tools, and learning how to prompt effectively.
Melissa John
Manager, HR\&A
I never thought there were so many more things you can actually do with AI.
Natasha Nowel
Assistant, HR & Administration
How to prompt AI to reach the actual outcome I want, and how to create a Power Automate flow.
Shah Iskandar Mohamad
HR Manager
Automation can be done with the support of AI. Context-setting is important when communicating with AI — it returns clear, actionable steps when you build automated flows or troubleshoot issues.
Stefanie Lee
Talent Acquisition
I plan to apply Power Automate and automation concepts to streamline finance workflows such as approvals, reporting and reminders.
Bahar Kahar
DGM
A number of repetitive tasks in our day-to-day operational functions can be automated using various apps online.
Azri Abdullah
Manager
Using AI to suggest the prompt instead of figuring it out yourself — using AI to assist actually saves time.
Sirajuddin Othman
SENIOR MANAGER
I'll apply it to all incoming email by rule — extracting attachments and generating auto-responses to ease the meticulous parts of daily work and avoid overlooked things.
Muhammad Harizzafran Janadi
EXECUTIVE
Using Power Automation to automate repetitive work, such as payment status updates.
Ihsan Sobri bin Safian
Manager
To build a proper flow in Power Automate, especially on the condition.
Siti Hajar Hamdan
SM, Group Reporting
How to automate my work process — to send automatic reminders on tax payment.
Muhammad Faiz Khairudin
Senior Manager
The manual AP process — monthly cut-off reminder emails, updating PV status, payment planning — can be automated.
Fairuz binti Mohd Salleh
Senior Executive
We can use multiple tools to perform the automation task.
Hafizan Maslan
Manager
I need to be more creative in making our daily tasks easier.
Mazarina Yahaya
Senior Executive
The way we can create slides in less than 30 minutes.
Anis Afina Shahran
Partnership Executive
Hands-on learning on how to build a chatbot using Gemini.
Hazwan Hisyam
Brand Executive
Learning the different types of AI use to make my daily tasks easier.
Syarifah Farhana
Senior Executive · PR & Comms
Knowing that jobs can be done faster with AI.
Intan Rosdi
Senior Associate · Land
The fact that I just gained not one but two skills!
Aliya Ayob
Policy Analyst
Learning tricky prompts and AI platforms that are so useful for daily use.
Siti Musmirah
Tenancy Management
Such a good training to enhance our AI practices.
Nurul Huda
Researcher
AI is very easy for reference in my jobs and the tasks given.
Norlailah Turiman
Finance Assistant
Creating different tasks to apply on a daily basis.
Ernie Shafiny
Tenancy
Getting to know a lot of AI tools, and how to use them.
Faidhi Fauzi
Executive
The trainer was very good, especially the hands-on activities that made the session engaging and practical.
Hasniza Mukhtar
Project Deployment
Knowing the tools, and which to use based on tasks, and the walkthrough session.
Badzlan Aiman Khan
Analyst
The knowledge of which AI tool to use, and what direction and information to get a better outcome.
Aniz Adura Abdul Majid
Stakeholders Management
It opened my eyes to the broad uses of AI tools.
Syazana Sahrom
Software Developer
It simplified my daily job in professional ways.
Kalaivani Munusamy
Assistant Manager
15 AI tools I have learned to use in my daily work routine.
Noorhidayah Zlkrn
HR Executive
How to make my daily tasks digital and documented in many ways.
Noor Wati Daiman
HR
AI can be applied to get work done faster and easier.
Haslinna Haidir
Admin
Your team could be the next story.
Start with a readiness diagnostic, pick the painful workflows, and let your people build. That is the SHIFT.
Frequently asked questions
- We use four evidence types, each clearly labelled: self-reported (participants describe their own progress), observed (a facilitator or manager observed the change), assessed (a structured assessment verified the skill or output), and operational (a measurable business metric changed). We never mix these categories.
