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Corporate Training — Malaysia

AI Agent Training in Malaysia for Businesses & Corporate Teams

KadoshAI is a Malaysia-based AI training provider. We provide practical AI agent and Agentic AI training for businesses, corporate teams and professionals in Malaysia. This programme helps teams learn to design, build, test and deploy AI agents that apply to real workplace workflows — with governance and human oversight built in. Participants leave with a working agent prototype scoped to a real process in their own organisation.

Tools used

Microsoft Copilot Studio,Power Automate,Onedrive and Bolt.new

Duration

1-3 days. 9.00am-5.30pm

Group size

Randomly

Price

Depends on required training

Delivery mode

In-person, in-house corporate delivery. Online or hybrid on request.

What participants leave with

A working AI agent prototype, agent design canvas, evaluation checklist, governance checklist, one-page business case, implementation roadmap

HRD Corp

Eligible through Lourdes Training Sdn. Bhd., a HRD Corp registered training provider. Check HRD Corp claimability

Programme

What Is AI Agent Training?

KadoshAI's AI Agent Training in Malaysia is a two-day corporate programme that combines five connected elements: AI agent learning, AI automation, hands-on building, a practical capstone, and corporate implementation. Rather than teaching AI concepts in isolation, the programme helps participants build working AI solutions around real workplace workflows — using Microsoft Copilot Studio and Bolt.new.

AI agent learning

Understand what AI agents are, how they work and where they create value in your organisation.

AI automation

Learn how AI agents connect to automated workflows to reduce manual effort.

Hands-on building

Build working AI solutions using Microsoft Copilot Studio and Bolt.new during the programme.

Practical capstone

Complete a capstone project scoped to a real workflow in your organisation.

Corporate implementation

Move from prototype toward implementation with KadoshAI support, using your company own workflow and use case.

The programme is designed for businesses, organisations, corporate teams and professionals in Malaysia. It connects training directly to AI applications, AI automation training, and The SHIFT framework that guides organisations from diagnosis through deployment and measurement.

Introduction

AI Agent Training for Malaysian Organisations

AI agents are software that can reason through multi-step tasks, use tools and data, and produce useful outputs within boundaries you define. They represent a significant step beyond the chatbots and AI assistants that many organisations are already familiar with. Where a chatbot answers a question, an AI agent can read a document, check a policy, draft an email, route a ticket, and pause for human approval — all as part of a single workflow.

Malaysian organisations are increasingly moving beyond simple AI usage toward structured, governed implementations that connect to real business systems. This shift requires more than awareness of AI tools. It requires employees who can identify which workflows benefit from agents, design the workflows, build working prototypes, and deploy them responsibly with appropriate human oversight.

Foundations

What Is AI Agent Training?

Before building agents, it is essential to understand what they are, how they differ from the AI tools you may already use, and where the boundaries of reliable autonomy lie. The terms below are often used interchangeably, but they describe genuinely different capabilities.

Generative AI

The underlying technology that produces text, images, code or other content in response to a prompt. Generative AI is the engine behind chatbots, assistants and agents — but on its own it simply generates content. It does not take action or manage workflows.

AI assistants

Tools like ChatGPT, Claude or Microsoft Copilot that help users with tasks — drafting text, summarising documents, answering questions. Assistants respond to individual requests but do not independently manage multi-step workflows or connect to external systems on their own.

Chatbots

Conversational interfaces that answer questions. Traditional chatbots follow predefined rules or use generative AI to respond. They answer; they do not act. A chatbot might tell you the expense policy — it will not read a receipt, check the policy, and route an approval.

AI automation

Using AI within automated workflows — for example, using generative AI to classify an email, then routing it through an automation platform. AI automation connects steps together, but the workflow is typically fixed rather than adaptive.

AI agents

AI agents can perform multi-step tasks, use tools, retrieve information, interact with systems and support workflows — all within boundaries you define. Unlike a chatbot that answers a single question, an agent can break a task into steps, retrieve information, call external tools, and decide when to ask a human for input. Agents combine reasoning, retrieval and tool use. However, agents still require appropriate human oversight and governance. They can hallucinate, misinterpret context and fail silently — which is why the programme emphasises human-in-the-loop design, approval checkpoints and accountability.

A practical business example

Consider an expense approval process. A chatbot might answer "what is our expense policy?" An AI agent can read a submitted receipt, check it against the policy, flag violations, verify the budget code, draft an approval or rejection, and route it to the right manager — pausing for human sign-off before anything is communicated. The agent handles the repetitive work; the human handles the decision.

Training Approach

From Using AI to Building with AI

KadoshAI's positioning is clear: move your people from using AI to building with it. This means the training does not stop at awareness. It helps participants progress through a connected capability pathway:

  1. Step 1

    AI awareness

    Understanding what AI tools can and cannot do.

  2. Step 2

    AI capability

    Building practical skills with AI tools in real work.

  3. Step 3

    AI workflows

    Identifying and mapping workflows that benefit from AI.

  4. Step 4

    Automation

    Connecting AI to multi-step automated processes.

  5. Step 5

    Applications & agents

    Building AI applications and agents that do useful work.

  6. Step 6

    Deployment

    Deploying agents responsibly with governance and oversight.

  7. Step 7

    Measurement

    Evaluating whether AI solutions actually improve outcomes.

  8. Step 8

    Continuous improvement

    Iterating based on real performance and feedback.

This progression connects directly to KadoshAI's SHIFT framework, which guides organisations through six connected stages: diagnose readiness, develop foundations, automate workflows, build applications and agents, deploy responsibly, and measure impact. AI agent training sits within the applications and agents stage — building on capability developed earlier rather than starting from scratch.

Explore The SHIFT Framework

Training Outcomes

What Participants Learn

Participants leave with practical skills for designing, building, testing and governing AI agents — explained in business language, not engineering jargon. Every skill is applied directly to the agent prototype each participant is building for their own organisation.

Understand AI Agents

Understand what AI agents are, how they work and where they can create value in your organisation.

Identify AI Opportunities

Identify business processes and workflows that may benefit from AI agents and automation.

Design AI Workflows

Learn how to structure AI-assisted and agent-based workflows with clear steps and human checkpoints.

Build AI Applications

Move from concepts into practical AI applications and agent experiences that address real problems.

Automate Business Processes

Understand how AI agents and automation can connect multiple steps in a workflow to reduce manual effort.

Deploy Responsibly

Understand human oversight, data considerations, governance and responsible AI deployment.

Measure Business Impact

Learn how to evaluate whether an AI solution actually improves a workflow or business outcome.

Business Applications

Building AI Agents for Real Business Workflows

AI agents can support a wide range of business workflows. The use cases below illustrate how agents might be applied across different functions. These are examples of what AI agents can do — the specific agent each participant builds depends on their role, organisation and chosen use case.

AI Agents for Business Functions

Sales and Lead Management

AI agents can review incoming enquiries, check them against qualification criteria, score leads, and draft recommended responses — with a sales team member reviewing before anything is sent.

Customer Service

AI agents can categorise incoming support requests, assign priority, suggest a first response, and route tickets to the right team — with an agent approving the response before it reaches the customer.

Human Resources

AI agents can answer employee questions about leave, benefits and policies using approved HR documents, and automatically escalate complex or sensitive cases to a human HR officer.

Finance and Administration

AI agents can review submitted receipts against expense policies, flag violations, verify budget codes, and draft approvals or rejections routed to the right manager for sign-off.

Operations

AI agents can coordinate multi-step operational workflows — gathering inputs, checking status, drafting outputs and prompting the next human step at each approval checkpoint.

Knowledge Management

AI agents can answer internal questions by retrieving and synthesising content from approved knowledge sources, with citations so users can verify accuracy before relying on the answer.

Management Reporting

AI agents can gather data from defined sources, format it into a standard report structure, and highlight key changes and anomalies for an executive or analyst to review before distribution.

Internal Employee Support

AI agents can help employees find information, complete internal processes, and navigate company systems — reducing repetitive questions and improving access to internal resources.

KadoshAI Differentiator

More Than AI Training

The purpose is not simply to teach people about AI. It is to help organisations develop practical AI capability and turn that capability into useful solutions. KadoshAI's approach connects the full pathway:

Training

Develop AI capability across your teams.

Automation

Connect AI to automated workflows.

Applications & Agents

Build AI applications and agents for real work.

Deployment

Deploy responsibly with governance and oversight.

Measurement

Measure whether AI solutions improve outcomes.

This connected approach is a key KadoshAI differentiator. Explore our AI applications and client stories to see how this works in practice.

Malaysia

AI Agent Training for Malaysian Organisations

AI agent training is relevant to a wide range of Malaysian organisations — from SMEs exploring their first AI use cases to corporate organisations building structured AI capability across departments. Malaysian businesses, institutions and enterprise teams are increasingly looking at how AI agents can support real workflows, not just pilot projects.

For SMEs, the focus is often on identifying high-impact, low-complexity workflows where an AI agent can deliver quick value. For corporate organisations and enterprise teams, the focus extends to governance, integration with existing systems, and building internal capability to scale agent development responsibly. Management teams benefit from understanding what AI agents can realistically do — and what they cannot — before committing to implementation.

Employees across Malaysia who are already using AI tools like ChatGPT or Microsoft Copilot can move from individual usage toward building agents that support their team's workflows. KadoshAI's corporate AI training in Malaysia provides the structured pathway to make that shift.

Audience

Who Is AI Agent Training For?

This programme is designed for professionals who want to understand how AI agents can improve real business workflows — not just in theory, but in practice. It is particularly relevant for organisations that are already experimenting with AI tools and want to move from individual usage toward structured, governed agent implementations.

Business leaders and executives

Want to understand what AI agents can realistically do for their organisation, where they create value, and where human accountability must remain.

Managers and department heads

Need to identify which team workflows are good candidates for AI agents, scope the effort, and oversee agent implementation responsibly.

Innovation and digital transformation teams

Responsible for evaluating AI agent capabilities, running pilots, and building the internal case for broader adoption.

Operations teams

Looking to automate multi-step processes — approvals, routing, reporting, document handling — without removing human oversight.

HR and L&D teams

Need to build internal AI capability, design training pathways, and understand governance implications of AI agents in the workplace.

IT and technology teams

Need to bridge the gap between business requirements and AI agent implementation, and design agents that integrate with existing systems securely.

Employees working with AI

Knowledge workers who process large volumes of information and want agents that can help them reason through complex documents and workflows.

Organisations beginning their AI transformation

Companies that are already experimenting with AI tools and want to move from individual usage toward structured, governed agent implementations.

Practical outcomes

What Participants Build

Participants build AI solutions around relevant workplace workflows during the programme. Rather than working through generic exercises, each participant identifies a real workflow from their own organisation and builds an AI solution scoped to that workflow. The specific solution depends on the participant's role, organisation and chosen use case — determined during the use-case discovery session on Day 1.

Around your real workflows

Participants bring a real business process or problem and build an AI solution scoped to that workflow — not a generic demo.

Using the programme tools

Solutions are built using Microsoft Copilot Studio and Bolt.new, with instructor support during hands-on build sessions.

Capstone project

Each participant completes a practical capstone — a working AI solution that addresses their chosen workflow, presented to the group for feedback.

KadoshAI Approach

From Training to Implementation

KadoshAI's approach connects training to real implementation. The programme is structured around four connected stages:

Learn

Understand AI agents, AI automation and where they create value in your organisation.

Build

Build working AI solutions using Microsoft Copilot Studio and Bolt.new, with hands-on instructor support.

Capstone

Complete a practical capstone project scoped to a real workflow in your organisation.

Implement

Move from prototype toward corporate implementation, with KadoshAI working alongside your team on your own workflow and use case.

This Learn → Build → Capstone → Implement pathway means participants do not just leave with knowledge — they leave with a working prototype and a clear path toward implementation in their organisation.

Curriculum

Skills covered

Participants learn practical skills for designing, building, testing and governing AI agents — explained in business language, not engineering jargon. Every skill is applied directly to the agent prototype each participant is building.

Agent thinking and workflow design

How to identify tasks worth automating, map workflows, and decide where an AI agent adds value versus where a simple tool or script is enough.

Prompt and instruction design

Writing clear, structured instructions that agents can follow reliably — including role definition, constraints, output format and edge-case handling.

Task decomposition

Breaking complex business tasks into steps an agent can execute, including when to chain steps and when to keep tasks atomic.

Context and knowledge management

Deciding what context an agent needs, how to structure it, and how to keep it current as business knowledge changes.

Retrieval and grounding

Connecting agents to approved knowledge sources so answers are based on real documents rather than generated from memory.

Tool and function use

Enabling agents to call external tools, APIs and systems — and understanding the risks and safeguards involved.

Multi-step workflows

Designing agents that reason across multiple steps, maintain state, and handle dependencies between tasks.

Agent evaluation

Defining what a good output looks like, creating test cases, and measuring whether an agent is actually performing well.

Testing

Practical testing patterns: golden-path tests, edge cases, adversarial inputs, and regression checks after changes.

Error handling

Designing agents that fail gracefully — detecting errors, retrying, escalating, and never silently producing a wrong result.

Human-in-the-loop design

Deciding where human review is mandatory, where it is optional, and how to make review checkpoints efficient rather than bottlenecks.

Security considerations

Understanding data access limits, prompt injection risks, credential management, and what not to expose to an agent.

Governance

Establishing ownership, accountability, approval processes and usage policies for AI agents in the organisation.

Monitoring

Setting up ongoing observation of agent performance, usage and drift so problems are caught early.

Business process redesign

Redesigning workflows around agent capabilities — not just bolting AI onto an existing process, but rethinking how work flows.

Measuring agent effectiveness

Defining metrics that matter to the business — time saved, error rate, adoption, user satisfaction — and tracking them.

Tools

AI Agent Tools & Technologies

The programme uses two primary tools for building AI agents and AI solutions. Participants gain hands-on experience with both during the programme.

Microsoft Copilot Studio

Low-code platform for building and deploying custom AI agents and copilots within the Microsoft ecosystem. Participants use Copilot Studio to design agent instructions, connect knowledge sources, and build working agents during the programme.

Bolt.new

AI-powered application building platform. Participants use Bolt.new to build AI solutions and applications quickly, turning natural-language descriptions into working software without needing traditional coding experience.

Curriculum

The two-day learning journey

A structured, hour-by-hour curriculum. Each session has a clear learning objective, a hands-on activity and a practical output. This is a framework, not an immutable schedule — timings may be adapted for your organisation. See also our vibe coding training for a complementary building-focused programme.

Day 1 — Understand, design and prototype

Build the conceptual foundation and a first working agent prototype.

TimeSessionLearning objectiveActivityPractical output
09:00–09:30

Welcome, business objectives and AI agent fundamentals

Align the cohort on what agents are and what each participant wants to achieve.Group discussion of participant goals and current AI usage.Personal learning objectives and use-case ideas.
09:30–10:30

What AI agents are and where they create value

Understand the difference between chatbots, assistants and autonomous agents.Guided walkthrough of agent concepts with real business examples.A clear mental model of agent capabilities and limits.
10:30–10:45Break
10:45–12:00

Agent use-case discovery and workflow mapping

Identify real workflows in your organisation that could benefit from an agent.Participants map a current workflow and identify pain points an agent could address.A workflow map with candidate agent insertion points.
12:00–13:00

Designing agent instructions and context

Learn how to write structured instructions an agent can follow reliably.Draft and refine instructions for a sample business task.A first-draft agent instruction set for your use case.
13:00–14:00Lunch
14:00–15:15

Knowledge, retrieval and grounding

Understand how to connect an agent to approved knowledge sources.Set up a simple retrieval pipeline using sample documents.A working retrieval configuration for your agent.
15:15–15:30Break
15:30–16:45

Build a first business agent

Apply the morning concepts to build a working agent prototype.Hands-on build session with instructor support.A first working agent prototype addressing your use case.
16:45–17:30

Testing, failure modes and improvement

Learn how to test agents and identify common failure patterns.Run test cases against your prototype and document issues.A test log and a prioritised list of improvements.
17:30–18:00

Day 1 review

Consolidate learning and set up Day 2.Group reflection and Q&A.Updated prototype plan for Day 2.

Day 2 — Integrate, govern and deploy

Connect your agent to tools, design governance, and build the business case.

TimeSessionLearning objectiveActivityPractical output
09:00–09:30

Day 1 recap and prototype review

Revisit key concepts and assess prototype progress.Participants demo their Day 1 prototype to the group.Peer feedback and refinement priorities.
09:30–10:45

Tools, actions and workflow integration

Learn how to connect agents to external tools and systems.Configure a tool call or API integration for your agent.An agent that can take an action, not just generate text.
10:45–11:00Break
11:00–12:15

Human-in-the-loop and approval design

Design review checkpoints that protect quality without creating bottlenecks.Map decision points and design approval flows for your agent.A human-in-the-loop design for your use case.
12:15–13:00

Agent evaluation and quality controls

Define what good looks like and how to measure it.Create an evaluation rubric and test cases for your agent.An evaluation checklist tailored to your agent.
13:00–14:00Lunch
14:00–15:15

Build and test a business workflow agent

Integrate your agent into a realistic end-to-end workflow.Extended build session connecting agent, tools and approval flow.A workflow-integrated agent prototype with human review.
15:15–15:30Break
15:30–16:30

Governance, security and accountability

Understand how to deploy agents responsibly in an organisation.Draft a governance checklist for your agent.A governance and security checklist for your use case.
16:30–17:15

Business case and implementation planning

Build the internal case for taking your agent from prototype to production.Draft a business case and deployment roadmap.A one-page business case and implementation roadmap.
17:15–18:00

Demonstration, feedback and next steps

Present your work and plan next steps.Each participant demonstrates their agent and receives feedback.A final demo, feedback summary and personal action plan.

Timings are indicative. Sessions may be lengthened, shortened or reordered to suit your organisation's priorities and participant experience level.

Responsibility

Governance, human review and accountability

AI agents that touch real business systems need real governance. This is not a bolt-on topic — it is woven through both days of the programme. Participants learn to design agents that operate within controlled business processes, not agents that operate without supervision.

Human oversight

Every agent has defined checkpoints where a human reviews, approves or overrides the agent's output before it takes effect.

Approval checkpoints

Designing approval flows that catch errors without becoming bottlenecks — deciding what needs human sign-off and what can proceed automatically.

Data access and permissions

Granting agents access only to the data and systems they need — and documenting what they can and cannot read or modify.

Privacy

Understanding what personal or sensitive data an agent may process, and ensuring compliance with your organisation's data protection obligations.

Security

Prompt injection risks, credential management, and the danger of exposing internal systems to agent-initiated actions.

Auditability

Logging agent actions, inputs, outputs and human decisions so every action can be traced and reviewed after the fact.

Accuracy and hallucination risk

Designing for verification — citations, confidence flags, and mandatory human review for high-stakes outputs.

Escalation

Clear rules for when an agent must stop and hand off to a human — including edge cases, ambiguous inputs and error states.

Monitoring

Ongoing observation of agent performance, usage patterns and drift so problems are caught before they cause business harm.

Accountability

Naming a human owner for every agent — someone responsible for its behaviour, its outputs and its continued fitness for purpose.

Appropriate levels of autonomy

Matching the agent's autonomy to the risk of its actions. Low-risk tasks may run with light review; high-risk tasks require explicit human approval.

Takeaways

Participant outputs and prerequisites

Participants leave with practical artefacts they can use immediately to continue building and make the internal case for deployment.

What participants take away

  • Agent use-case shortlist for their organisation
  • Workflow map showing where the agent fits
  • Agent design canvas documenting instructions, context and tools
  • Working agent prototype addressing a real workflow
  • Evaluation checklist for testing agent quality
  • Governance checklist for responsible deployment
  • Implementation roadmap from prototype to production
  • One-page business case for internal stakeholders
  • Next-step deployment plan with milestones

Prerequisites

  • No advanced programming knowledge required for the business-focused programme
  • Participants should bring a real business process or problem where possible
  • Basic familiarity with workplace AI tools (e.g. ChatGPT or Copilot) is useful but not mandatory

Important: Participants build a working prototype and a deployment plan — not a production-ready enterprise agent. Moving from prototype to production typically requires IT review, security approval, data integration and additional testing.

Practicalities

Duration, delivery format and price band

Duration

Two full days of hands-on workshops, demonstrations and prototype building. Sessions typically run from 9:00am to 5:30pm.

Delivery format

In-person, in-house corporate delivery. Online or hybrid delivery may be available on request.

Learning approach

Workshop-based with practical exercises, group activities, live demonstrations and prototype development on real workflows.

Investment

Pricing depends on group size, customisation and delivery requirements. Contact us for a tailored quotation.

HRD Corp claimability

HRD Corp claimable through Lourdes Training Sdn. Bhd. — contact us to confirm eligibility for your scheme. We provide the training documentation you need for your claim.

Corporate Training

Corporate AI Agent Training

KadoshAI provides corporate AI agent training for organisations in Malaysia. The programme is designed for in-house, corporate delivery — KadoshAI comes to your organisation or delivers online, and scopes the content around your team's real workflows, tools and governance requirements. There is no public, open-enrolment version of this programme; it is tailored to each organisation.

A key feature of the programme is that KadoshAI can work with your company's own workflow and use case. Participants do not work through generic exercises — they build AI solutions around real processes from their own organisation, using Microsoft Copilot Studio and Bolt.new. The instructor can address your specific tools, systems and governance context during the sessions.

The programme runs over two days and is HRD Corp claimable — contact us to confirm eligibility for your scheme. We provide the training documentation you need for your claim; your organisation submits it.

For organisations that want a broader AI capability programme rather than a single focused workshop, this training can be incorporated into The SHIFT corporate AI upskilling programme, which combines multiple modules into a phased initiative.

Outcomes

AI Agent Training Outcomes

Participants leave with a working AI agent prototype scoped to a real workflow in their organisation, along with a design canvas, evaluation checklist, governance checklist, one-page business case and implementation roadmap. The programme connects directly to The SHIFT framework and broader AI training in Malaysia.

Funding

HRD Corp Claimable AI Agent Training

Our AI Agent Training programme can be delivered for eligible Malaysian organisations through Lourdes Training Sdn. Bhd., a HRD Corp registered training provider.

For current programme eligibility and claim requirements, contact us before registration. We do not guarantee reimbursement — eligibility depends on HRD Corp guidelines and your organisation's circumstances.

Provider

About KadoshAI

KadoshAI is a Malaysia-based AI training and capability company. We help organisations move from using AI to building with it — diagnosing readiness, developing people, automating real workflows, building applications and agents, and measuring the shift. Learn more about KadoshAI.

This programme is delivered by KadoshAI's training team. The methodology is grounded in The SHIFT framework, which has guided AI capability development across Malaysian organisations. See client stories for evidence of how this approach works in practice.

AI Agent Training in Malaysia — Frequently Asked Questions

AI agent training teaches business teams how to design, build, test and govern AI agents — software that can reason through multi-step tasks, use tools and data, and operate within controlled business processes. Participants learn to move beyond chatbot-style Q&A toward agents that actually do useful work, while keeping humans in control of decisions.

Start Your AI Journey with KadoshAI

Tell us about your organisation and we will scope a programme around your real workflows. We can discuss your use cases, team capability level, preferred AI ecosystem, governance requirements, participant numbers, delivery format and any custom curriculum needs.

You can also explore The SHIFT framework, browse AI applications we have built, read client stories, or explore our broader corporate AI training in Malaysia.